CUSTOMER SERVICE

Because a good watch deserves a good service, our high-quality standard is by no means limited to the manufacture of first-class watches.

Care.

Give regular attention to the external appearance of your Maurice Lacroix by wiping dirt from its surdial with a fine cloth. To keep a metal or gold strap longer in its full glory, you should occasionally clean it with soap and water. If you chose a model with a leather strap, please consider that we use exclusively real leather for our straps, and they should not be brought into contact with water. In this way you ensure that the beauty of your Maurice Lacroix is long lasting.

Servicing mechanical movements.

Our watchmakers take care of the complex inner-life of your mechanical watch. Every check comprises many individual steps. The watch is carefully dismantled. Dried lubrication is removed. The filigree motion work is freshly oiled, the seals replaced, the escapement newly regulated. The watchmaker finally brings every Maurice Lacroix to a high polish for you.

Battery replacement.

You will have no unpleasant surprises with a Maurice Lacroix quartz watch. If the battery begins to run down, the central second hand on most models moves for a few days only every four seconds (end-of-life-indication) – a conspicuous sign that the battery must be replaced at your nearest specialist dealer.

Frequently asked questions #1

What are the watch optimal service intervals?

Like any high-precision instrument, a watch needs to be serviced regularly in order to work perfectly. Obviously, we cannot indicate the intervals for such work, which depends on the model, climate and the care taken by the watch's owner. As a general rule, service intervals are between 4 and 5 years, depending on the use of the watch.

Frequently asked questions #2

What are the water-resistance norms?

Current norms state that a watch can only be called "Water-resistant" if it withstands perspiration, drops of water, rain, or immersion in one meter of water for 30 minutes. Superior levels of water-resistance are generally indicated on the dial or the case in the form of bars of pressure or a depth in meters. Diving watches are subjected to even more stringent tests. They must be capable of being used for at least one hour a day at a depth of 100 meters. It is important to remember that the water-resistance of a watch is tested at a particular point in time and is not guaranteed for life. Any work on the case, or strong changes of temperature (e.g. taking a cold shower after lying in the sun), as well as the ageing of materials can lead to moisture penetrating the most water-resistant watch.

Frequently asked questions #3

Can I wear a Maurice Lacroix stainless steel watch if I am allergic to nickel?

The materials used by Maurice Lacroix are subjected to severe tests in order to avoid this problem. The stainless steel used by Maurice Lacroix does contain nickel, but this must first be transferred from the material to the skin before an allergy is triggered. Our stainless steel is so stable that it does not release nickel and is therefore safe for allergy sufferers. The only exception is for those who are hyper-sensitive to stainless steel, i.e. those who cannot cook or eat with stainless steel utensils.

Frequently asked questions #4

What is the power reserve for a self-winding mechanical Maurice Lacroix watch and how does it work?

The functioning of a self-winding mechanical Maurice Lacroix movement depends on the wrist movements of the wearer. When fully wound, the watch will usually have a power reserve of around 43 hours. Since the watch's self-winding mechanism is directly linked to the wearer's activity, 10 to 12 hours' wear should be sufficient to generate a power reserve of 20 hours or more, which ensures that the watch will continue to run throughout the night. However, if a watch has not been worn for several days and its power reserve has thus run low, we recommend you wind the watch manually for around 30 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

Frequently asked questions #5

What is the difference between a chronograph and a chronometer?

A chronograph is a watch with hands that display hours, minutes and seconds, together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and 30-minute and 12-hour totalisers. A chronometer is a watch that has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures, as well as water-resistance tests. These tests are conducted over a 15-day period.

Frequently asked questions #6

Are Maurice Lacroix watches sold over the Internet?

We sell our Maurice Lacroix products only through our network of selected retail partners. We strongly advise you to exercise caution and always to make sure that you are dealing with an authorised Maurice Lacroix retailer. Purchasing an Maurice Lacroix watch from an unauthorised party is at the buyer's sole risk, particularly in the case of counterfeit, substandard or stolen products.

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The Warranty

The Maurice Lacroix warranty 24 Months warranty for every watch

We offer a twenty-four (24) months warranty on the work carried out. In the event of a fault covered by this warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify a faulty repair as identified by our Customer Service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents or negligence. This warranty is rendered void if work is carried out on the watch by persons who are not authorized to do so by Maurice Lacroix S.A.

Before one of our watches leaves the factory, it will be once again subjected to an exact quality control by watchmakers, and with the aid of the most modern technologies. The specially issued certificate also guarantees first-class quality and perfect function. For 24 months following the date of purchase, the guarantee work is quickly and reliably carried out at all acknowledged service points – wherever you happen to be at any time.

OPERATING INSTRUCTION MANUALS

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Customer Service | Maurice Lacroix