Shipping & Returns

Your order will be shipped within 24 hours after your payment has been received on weekdays. If you place your order on Friday afternoon or during the weekend, your order will be treated on the following Monday.

Maurice Lacroix ships in Switzerland. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting Maurice Lacroix’s customer service or write an email to salesorders@mauricelacroix.com within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods to Maurice Lacroix.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Maurice Lacroix either by email or telephone. If a product has been discontinued Maurice Lacroix has the right to cancel the purchase and refund the paid amount to the customer.