Customer Service

Because a good watch deserves a good service, our high-quality standard is by no means limited to the manufacture of first-class watches.

  1. Service contents and prices

Servicing your Maurice Lacroix timepiece will help you preserving its longevity over the years.

We recommend proceeding with a complete service every 4 to 5 years to ensure proper functioning and water resistance.

Maurice Lacroix - Customer Service


The 4 steps of a complete service


  1. Preliminary analysis performed by our skilled watchmakers
    • Bracelet / strap removal
    • Movement working check and control of specific functions linked to the watch model (e.g. date, chronograph, moon phase, time-zone…)
    • Diagnosis and identification of eventual issues on the watch submitted for analysis
    • Cost estimate
  1. Complete service of the watch case
    • Complete dismantling of the watch case (sapphire crystal, crown, pushers)
    • Ultrasonic cleaning of the case and bracelet
    • Polishing of the case and bracelet (on request)
    • Replacement of the gaskets
Maurice Lacroix - Customer Service
  1. Complete service of the movement

    • Complete dismantling of the movement in parts
    • Ultrasonic cleaning to remove particles and dry lubricants
    • Replacement of time-worn or defective components
    • Reassembling and lubricating of all mobile parts
    • Final adjustment and control of functions
    • Reassembly of the case including movement, dial and hands
  1. Quality control procedures

    • Water-resistance (if applicable)
    • Hour setting
    • Control of specific functions linked to the watch model (e.g. Date, chronograph, moon phase, time-zone…)
    • Control of winding mechanism (for mechanical watches) and power-reserve performance specific to each model
    • Bracelet and strap fitting
    • Final aesthetic checks


Recommended Retail Prices in CHF (excl VAT) for complete service

Quartz

175,-

Quartz with complication

245,-

Mechanical / Automatic

320,-

Mechanical / Automatic with complication

465,-

Masterpiece

575,-

Masterpiece with complication

750,-

  1. Find a Service Center

Servicing your Maurice Lacroix at an officially certified Service Center ensures you to benefit from original spare parts. A 24 months international warranty is offered with each service performed at an official service center.


  1. Recommendations

    • The power reserve of our mechanical watches, depending the model, varies between 38 and 48 hours of power autonomy. Should your watch stop, we recommend winding the crown 10 to 20 turns to restart the movement.
    • Wind your mechanical manual watch in the morning, it will give it more accuracy during the day.
    • Leather straps are natural materials that could suffer from contact with water, sweat, sun exposure and contact with cosmetics.
    • Adjust your bracelet to the correct size of your wrist to prevent from premature wearing out.
    • Check that the crown and pushers are properly locked in their correct position before having any contact with water or humidity.


  1. F.A.Q

    • Can I wear a Maurice Lacroix stainless steel watch if I am allergic to nickel?

The materials used by Maurice Lacroix are subjected to severe tests in order to avoid this problem. The stainless steel used by Maurice Lacroix does contain nickel, but this must first be transferred from the material to the skin before an allergy is triggered. Our stainless steel is so stable that it does not release nickel and is therefore safe for allergy sufferers. The only exception is for those who are hyper-sensitive to stainless steel, i.e. those who cannot cook or eat with stainless steel utensils.


    • What is the difference between a chronograph and a chronometer?

A chronograph is a watch with hands that display hours, minutes and seconds, together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and 30-minute and 12-hour totalisers. A chronometer is a watch that has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures, as well as water-resistance tests. These tests are conducted over a 15-day period of time.


    • What are the water-resistance norms?

Current norms state that a watch can only be called "Water-resistant" if it withstands perspiration, drops of water, rain, or immersion in one meter of water for 30 minutes. Superior levels of water-resistance are generally indicated on the dial or the case in the form of bars of pressure or a depth in meters. Diving watches are subjected to even more stringent tests. They must be capable of being used for at least one hour a day at a depth of 100 meters. It is important to remember that the water-resistance of a watch is tested at a particular point in time and is not guaranteed for life. Any work on the case, or strong changes of temperature (e.g. taking a cold shower after lying in the sun), as well as the ageing of materials can lead to moisture penetrating the most water-resistant watch.


    • When should I set the day and date?

Should your Maurice Lacroix stop, turn the hands manually with the help of the crown. When the hands mark 12.00, if the day/date changes, it is midnight. Set the time to midday and adjust day and date. The day/date mechanism is engaged between 6.00PM and 6.00AM. Take care not to adjust day/date during that period.


  1. User manuals

© Maurice Lacroix. All rights reserved